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F.A.Q. (Frequently Asked Questions)

Frequently Asked Questions

Where does Evtinoe deliver?
Evtinoe delivers throughout the Worldwide. We also make grocery deliveries to some Countries.
(Note: Delivery charges vary if outside the zone Bulgaria, please email customer service to find out more.)
 
How much is delivery?
Procurement rules are set automatically when you make the order will emerge delivery options according to the criteria of address, etc. You just have to follow the instructions and mark the correct box. You can request, even as a visitor without the need to register as a customer. The advantage of client registration is that with every purchase accumulate bonus points that are real monetary terms. Bringing a friend (as a client) also brings you bonus points.
 
What are Evtinoe delivery charges?
There is a delivery fee of $0.00 for orders of $15.00 to zone Bulgaria. A $14.00 delivery fee will be applied to orders from Worldwide. Any order placed before 11:30 am may be delivered the next 2 business days for the zone Bulgaria or you may choose a future delivery date. Evtinoe delivers Monday to Saturday between 9:00 am and 5:00 pm. You receive your parcel from evtinoe be a Worldwide client between 20 to 25 days.
 
When can I expect delivery of my order?
Evtinoe delivers Monday to Saturdayday between 9:00 am and 5:00 pm. We can accomodate specific time requests within delivery window.
 
What are Evtinoe Returns Policies?
Evtinoe believes in supplying our customers with only the best products. However, we do realize that problems can occur and mistakes do happen. So, if you need to return a product please follow the guidelines listed below and email us or call our customer service department at 00359-897-848355.
1. All merchandise must be in the original carton with all packaging intact, unmarked and in new condition. 
2. All merchandise must be returned within 30 days of the invoice date. 
3. A 10% restocking charge may be applied to all returned merchandise.
 
How do I start online shopping?
The first step is to register. We will ask you for your name, address, email address and phone number. We need this information to know where to deliver and to confirm your order. It takes just a few moments and registration is free. There are no monthly fees.
 
Can I place an order by phone or by fax?
Yes, you can place an order by phone at 00359-32-671955. by using our fax at 00359-32-671965.
 
How do I pay for my order?
Evtinoe accepts Visa, MasterCard, American Express and Paypal.
Corporate billing accounts are available to businesses upon credit approval. You can email us or call us at 00359-897-848355 to set up a corporate account.
 
What is a business credit application form?
New business customers are asked to fill out a credit application form when they are requesting 30 day credit terms upon signing up. A Evtinoe customer service representative will fax or email you this form when we receive your request.
 
I cannot find my postal area, will you be delivering there soon?
Evtinoe currently delivers throughout the Worldwide. If your postal code is not included in our current delivery area, you may email us to see if we can have your postal code added to our delivery area.

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